Shipping Policy

At Coastal Kitchen Boards, we are committed to providing fast, reliable, and hassle-free delivery for every order. We strive to ensure that your shopping experience is smooth from start to finish, and we take great care in preparing and shipping each item.

1. Shipping Coverage

We currently offer FREE SHIPPING across the entire United States.
At this time, we do not offer international shipping. Orders can only be delivered to valid addresses within the U.S. (excluding U.S. territories and APO/FPO addresses).

2. Order Processing Time

All orders are processed within 1–2 business days.

Processing time includes:

  • Order verification

  • Quality inspection

  • Packaging

  • Handover to the shipping carrier

Please note:

  • Orders are not processed on weekends or holidays.

  • If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay, we will notify you by email.

3. Shipping Time

Once your order has been processed, it will be shipped via one of our trusted U.S. carriers.
The standard delivery time is 3–4 business days, depending on your location.

Please keep in mind:

  • Delivery times are estimates and may vary due to weather conditions, high carrier volume, or other unforeseen delays.

  • Coastal Kitchen Boards is not responsible for shipping delays caused by the carrier.

4. Order Tracking

When your order ships, you will receive a shipping confirmation email that includes:

  • The carrier name

  • Tracking number

  • Tracking link

You can use this information to follow your order’s progress at any time.

If you do not receive your tracking information within 48 hours after shipment, please contact us at contact@clenra.store.

5. Incorrect or Incomplete Addresses

Please ensure that you enter your complete and accurate shipping address at checkout.
Coastal Kitchen Boards is not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Packages lost due to inaccurate address information

If an order is returned to us due to an incorrect address, the customer will be responsible for any reshipping fees.

6. Lost, Stolen, or Damaged Packages

We take packaging and shipping seriously, but once a package is marked “Delivered” by the carrier, it becomes the customer’s responsibility.

If your order is:

Lost

Please contact the carrier directly to open a claim. You may also contact us at contact@clenra.store, and we will do our best to assist.

Stolen

If tracking shows “Delivered” but you cannot locate your package, please check:

  • Your mailbox

  • Your porch or front door

  • With neighbors

  • With building management (if applicable)

If still missing, contact the carrier to file a claim.

Damaged

If your item arrives damaged, please email us within 48 hours with:

  • Your order number

  • Photos of the damaged product

  • Photos of the packaging

We will work with you to resolve the issue promptly.

7. Shipping Restrictions

  • No shipments outside the United States

  • No deliveries to P.O. Boxes, APO/FPO, or U.S. territories (unless supported by the carrier)

  • Some products may be restricted due to carrier regulations

8. Contact Information

If you have any questions regarding shipping, please contact us:

Coastal Kitchen Boards
📞 Phone: 440-935-5245
📧 Email: contact@clenra.store
🏠 Address: 109 Durango Road, Destin, FL 32541, United States

Our support team is here to help and will respond as quickly as possible.