FAQ

1. Do you offer free shipping?

Yes. We offer free shipping on all orders within the United States, with no minimum purchase required. We currently do not ship internationally.

2. How long does processing and shipping take?

Processing time: 1–2 business days
Shipping time: 3–4 business days
Most customers receive their orders within 4–6 business days total.

3. What is your return policy?

We accept returns within 7 days after your order is delivered. Items must be unused, in their original packaging, and in resellable condition.

4. Do you allow exchanges?

Yes. Exchanges are available within 10 days of receiving your product.

5. How long does it take to receive a refund?

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days.

6. What should I do if I receive a damaged or defective item?

Please contact us immediately with your order number and photos of the item. We will quickly arrange a replacement or a refund.

7. Can I change or cancel my order after placing it?

You may request a change or cancellation within 12 hours of placing your order. After this window, your order may already be in processing.

8. How do I track my order?

Once your order ships, you will receive a confirmation email containing a tracking number. You can use it to check your delivery status anytime.

9. How do I contact customer support?

You can reach us through:
Email: contact@clenra.store
Phone: 440-935-5245

We respond within 24 hours on business days.

10. Where are you located?

Our business operates from:
109 Durango Road, Destin, FL 32541, United States