Return & Refund Policy

At Coastal Kitchen Boards, we are committed to ensuring every customer is fully satisfied with their purchase. If for any reason you are not completely happy with your order, we offer a simple and transparent return and refund process as outlined below.

1. Return Eligibility (7 Days)

Customers may request a return within 7 days after receiving the product.
To qualify for a return, items must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)

2. Exchange Policy (10 Days)

We accept product exchanges within 10 days of delivery.
Exchanges can be made for:
- Defective or damaged items
- Incorrect items received
- A different model or pattern (if available)

3. Return/Exchange Approval Process

To start a return or exchange, please contact us at:
Email: contact@clenra.store
Phone: 440-935-5245
Our support team will provide instructions, including the return address and next steps.
Items returned without prior approval may not be accepted.

4. Refund Processing Time (5–10 Business Days)

After we receive and inspect your returned item, we will notify you regarding approval or rejection of the refund.
If approved:
- Refunds will be issued to your original method of payment.
- Processing typically takes 5 to 10 business days, depending on your bank or payment provider.

5. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used. These will be clearly indicated on the product page.

6. Damaged or Wrong Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours with photos or videos as proof. We will offer a:

Replacement
Exchange
Full refund (depending on customer preference)

7. Shipping Costs for Returns

Customers are responsible for return shipping costs unless the return is due to:
- Wrong item sent
- Product defect or damage
Original shipping fees (if any) are non-refundable.